Welcome to our policy page. It is always wise to be familiar with what rules and regulations apply to a product that you’re purchasing.
Pricing and Payment policy:
You as the customer of EEE are responsible and obligated to pay for any project submissions, unless you call and retract your project submission by phone and send a retraction in writing via email, before your estimate is completed. Once the estimate is complete you are responsible for the payment in full.
There is no way to determine the exact cost of an estimate before the project has been completed, that is why it is so important for you, as the customer to be familiar with the pricing of estimates and that this is determined based on the estimate total. To see the pricing breakdown and to read how payments work in detail click here.
If you work for another contractor and have put his/her name on the billing portion of the “New Client Form”, it is your responsibility to make sure that the contractor is aware and that the payment is made.
If the card on file is charged, but declined, then you or the company owner have 30 days to pay the debt by a different credit or debit card, a paypal transfer, or a written check/money order. After 30 days, unless it’s been discussed and resolved with some sort of payment plan, your debt will be sent to collections to be dealt with accordingly and your estimate may be deleted from the system. Eagle Eye Estimates is a fully functional estimating company, with a staff of employees that must be paid, therefor, debts are taken seriously and must be taken care of promptly in order to continue providing this great service. After multiple offenses where an estimate is not paid for within the 30 day period, you will then be obligated to pay a deposit ahead of time, in order to initiate a project submission. That deposit is to be determined by management.
Revisions are given as a courtesy with the purchase of your estimate. Revisions that come with the cost of your estimate, are those based on the information that was originally submitted with your project submission. You cannot come back later and add documents, details, or pictures and expect for those to be added at no charge, as this will often massively increase the amount of line items and the estimate total, causing a rather small estimate to jump into another pricing bracket. You are our eyes and ears in the field, so sometimes there are a few things lost in translation. Certain things can be changed on your estimate within reason, that will help it to properly reflect the actual damages there on the job site. This is often called “tweaking”. It may include deleting some things that weren’t necessary, adding a few things that should have been there, or changing pricing or measurements on some line items.
Revisions must be completed within 10 days of the delivery of your estimate. We expect you to review your estimate within this time frame to make sure that everything is correct and how you want it. After 10 days, Eagle Eye Estimates is no longer responsible for completing revisions to your project free of charge. Revisions that will need to be made to a project with additional information or after 10 days can be done by simply sending over the ESX file that is emailed to you with your PDF copy of the estimate. With this file, we can usually revise your estimate without recreating an entirely new one. You’ll be responsible for the cost of additional line items, but we will be happy to make such revisions as needed.
Along with revisions, insurance consultation is a service that we provide that is included with the price of your estimate. Though we offer in-depth consultation to you and the property owner throughout the duration of your project as a separate service, the consultation that comes with your estimate is limited. This consultation is a courtesy that is given to educate and help direct you and the property owner in ways to maximize the tools available for negotiating with the insurance company. It is now illegal in many states for the contractor to negotiate claims for the property owner, but it is not illegal to discuss options and tools with them, so that they can negotiate for themselves, or move forward with appraisal or Public Adjusting representation.
This consultation can include the property owner, the contractor, the sales rep., or any persons deemed appropriate by Eagle Eye Estimates, the contractor, and property owner who would like to be included. We offer in-house consultation, but most of the time a conference call will suffice. These consultations are limited to one per project submission and understandably should not exceed 20 minutes. If you or the property owner would like additional guidance, we are happy to provide that service; simply call the office and set up a time to speak with one of our Public Adjusters.
Estimate and Data Storage:
Eagle Eye Estimates is not responsible for holding on to your estimate for months beyond the estimate delivery. Lots of times we are able to find older estimates in our archives or email system, but you are NEVER guaranteed virtual storage of your estimate. It is your responsibility to save your estimate within your own computer and or database. You will receive your estimate via email, and it will usually include an ESX file which is specific to Xactimate. This file will help us or others to edit the estimate without recreating it at a later date. We suggest that you do not delete your estimate emails, but forward or move them to another email or folder where you keep important documents. Eagle Eye Estimates proudly generates a high number of estimates each month for our customers, and are restrained by database storage to only hold on to what is new and necessary.
It is wrong to expect that Eagle Eye Estimates will continue to store your estimate for months and years after it has been completed and delivered. We are not obligated to store your projects past the 10 day revision period. Likewise, we are unable to store your submission information. EagleView reports, pictures, and insurance documents that were submitted to help write your estimate can sometimes be located within the system, but again, it is not a guarantee. EagleView reports cost money, and they should be secured within your EagleView account or personal computer files. We are not responsible for securing that data past the 10 day revision deadline.